Customer Satisfaction Commitment | The Galati Difference
Customer Satisfaction Commitment | The Galati Difference
“Always do right by the customer,” a simple yet powerful philosophy that has catapulted this private, family-owned and operated business into the leading 5-star yacht sales company it is today. From the start, Galati Yacht Sales has been known for our five-star treatment of customers. The Galati family, along with our entire team of 175 + employees, takes great pride in our ability to deliver our mission statement each and every day— to consistently exceed the expectations of our customers, before, during, and after the sale. Focused on providing a customer-centric organization, one thing that has always set us apart from other yacht dealerships is the fact that we provide exclusive service and after-sale support to our Galati customers only.
Full Customer Support After the Sale
We continuously invest in the ability to support our customers in all aspects of yacht ownership. Our investments include having locations with yacht service yards to service vessels, and the ability to provide full customer support after the sale. Since our service program is exclusive for Galati customers, we do not perform outside service work. This benefits our customers immensely by getting them back out on the water as soon as possible.
2019 CSI Report | Customer Satisfaction Commitment
Our 2019 customer satisfaction index report is a prime example of our commitment to our customer’s satisfaction. A CSI is an analytical tool for measuring customer satisfaction with a product, service, or company. This helps companies find reasons for satisfaction or dissatisfaction behind a purchase or service. The importance? This data helps companies improve quality and value while ensuring a more efficient and economical operation. Our 2019 CSI report shows the overall performance of our four service yards located in Anna Maria, Destin, Naples, and Tampa Bay.
For the entire year of 2019, our AMI service yard averaged a CSI of 100%. “It was a smooth, no surprise process! Thank you for making the ownership of a Viking so easy!!” –The Bowie’s.
Naples and the Tampa service yards displayed an average CSI of 99.6% throughout 2019. “We could not ask for more professional service..! We hold the Galati team in high regard…” –Donald Rice
Following right behind, our Destin service yard reported an average CSI of 99.2% for the 2019 year. “GYS is by far the best boat dealer I’ve ever dealt with – No comparison!” –The Roesel’s
With outstanding performance across the board, our 2019 CSI average for all locations combined was 99.6%. This number not only reflects the importance of our core values and mission statement, but it also reflects our amazing team members. Each employee plays an important role in not only our success but also being part of the Galati Difference.
Customer Satisfaction Commitment | After the Sale
We are passionate about our customer relationships and aim to exceed expectations whether it’s service or sales related. Not only do we pride our service team for our customer satisfaction commitment, but we also ensure our boat buying customers are just as happy with their purchase after the sale. Our “after the sale” process begins with every location manager reaching out to each customer who closed on a new or used yacht. From there, our customers can review us based on their experience and leave feedback for any improvements. Our goal is to provide you the very best boating experience, whether you’re purchasing, selling, or servicing a boat; so you can enjoy a safe, comfortable, and exciting time on the water with friends and family.
The commitment to our customers contributes to being recognized annually by our manufacturing partners as top performers. Galati Yacht Sales is also the largest “Five Star” Re-Certified dealer in the marine industry today. For more information on our customer satisfaction commitment, or our four available service yards, click the links below.
